Shipping & Payment
SHIPPING & PAYMENT
We offer shipping to all UK customers excluding Northern Ireland, the Isle of Man and the Channel Islands. Delivery is usually between 3-5 working days from date of the order for our standard service. All 'standard delivery' orders are sent using Fedex tracked delivery service. You can provide a different shipping address to your billing address during the 'Checkout' process or by changing it in 'My Account'.
Shipping cost is £8.99 for all orders under £200.00 exc vat. Orders over £200.00 exc vat are shipped free of charge.
Addresses that are incorrectly entered, resulting in lost or undelivered packages will result in additional costs. Please ensure the address is accurate before confirming your order. We accept no liability for inaccurate delivery addresses. In the case of a parcel being returned due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this are as follows; £3 for UK delivery.
Orders are dispatched following the successful processing of your payment. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped.
Unfortunately we cannot provide a specific delivery time. We would also like to add that any orders placed on Friday or over the weekend will not be shipped until the following week. Delivery is normally within 2-4 working days (usually much quicker), but allow up to 7 days before contacting us. Please make allowances for orders made over the weekend, bank holidays and holiday periods. If there is a delay in processing your order we will inform you by email.
If no-one is in at your given shipping address, Fedex will leave a note with full details on how to arrange re-delivery, collection from your local depot or collection from your local Sorting Office.
Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability). During the Christmas and New Year period it might take longer to dispatch your order so please contact us if it is urgent.